Customer service

FREQUENTLY ASKED QUESTIONS

Astrid Taberman @ 2019-12-11 14:29:46 +0100

Purchase and ordering Can I return my Mistr device after purchase? Your Mistr device can only be returned if the product packaging seal has not been broken. Who can I contact if I have a query about my order or my Mistr Product? If you have any issues with your order or Mistr products please contact us at Hello@mistr.co. How long will it take for my Mistr product to be delivered? All orders within the EU should be delivered within 48/h with standard shipping. For orders outside of the EU, please see our shipping options available to you at the...

RETURNS

Astrid Taberman @ 2019-12-11 15:51:57 +0100

RETURNS We guarantee the quality of all of Mistr products.  We accept all return as long as the product packaging seal is not opened. However, should you have any problems with your products or questions do not hesitate to contact us at hello@mistr.co and we will do everything we can to help you.  

Shipping & Delivery

Astrid Taberman @ 2019-12-11 15:49:23 +0100

When will my order be shipped? We ship all Mistr products worldwide! How do I track my order? Tracking numbers are sent via e-mail and text message to phone number you have listed in your customer details when you set up your login details. If you have any questions about the status of your order don't hesitate to email us at: hello@mistr.co and we will always try to help you sort it out. My package never arrived, what do I do? E-mail us at hello@mistr.co and we’ll do our best to work with the carrier to resolve it for you....

CONTACT US

Astrid Taberman @ 2019-12-11 15:47:41 +0100

We're here to help. Don't hesitate to get in touch with us if you need assistance. COSTUMER SUPPORT: You can contact our customer support team by sending an email or telephone.  We are always happy to help! Send us an email at hello@mistr.co PRESS & GLOBAL SALES INQUIRIES: Josephine Strömberg, Partner, COO, Global Marketing, Public Relations and Head of Compliance. E-mail: josephine@mistr.co Anna Sylwander, Founder, CEO, CFO and Head of Global sales. E-mail: anna@mistr.co Josefine Eriksson, Global Social Media Manager, Communications manager. E-mail: jossan@mistr.co HEAD OFFICE:  MISTR SWEDEN AB WITTSTOCKSGATAN 13 115 26 STOCKHOLM SWEDEN  

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