Customer service

FREQUENTLY ASKED QUESTIONS

Purchase and ordering

  • Can I return my Mistr device after purchase?

    Your Mistr device can only be returned if the product packaging seal has not been broken.

  • Who can I contact if I have a query about my order or my Mistr Product?

    If you have any issues with your order or Mistr products please contact us at Hello@mistr.co.

  • How long will it take for my Mistr product to be delivered?

    All orders within the EU should be delivered within 48/h with standard shipping. For orders outside of the EU, please see our shipping options available to you at the checkout.

  • What payment methods are available?

    We accept the following payment solutions: Visa, MasterCard, American Express, Paypal, Apple Pay, ALI Pay, Klarna and Google Pay.

  • Can I get a Mistr product outside the UK?

    All Mistr products can be shipped world wide.

  • How do I order a Mistr product?

    You can order all Mistr products online, via our website. Please click here to view all our products.

Using my Mistr device

  • How does a Mistr device work?

    Inhalation activates an atomizer inside the Mistr cartridge which heats the herbal liquid converting it into a potential healthy beneficial mist.

  • How do I use a Mistr device?

    To get the best results from your Mistr device, you should inhale for 2 to 3 seconds in a steady and controlled manner. Short inhalations may not produce as much mist. 

  • How long does a Mistr device last?

    A Mistr device, if battery is only charged when empty, should last for minimum of 1 year (please note all customers inhale differently so this could vary).

  • Do I need to charge my Mistr device?

    Yes. The lithium battery has a life expectancy of between 12-18 months if charged with care when low on battery.

  • Can children use a Mistr device?

    No, Mistr products are solely to be used by adults (18+).

  • Where can a Mistr device be used?

    The Mistr device is down to the owner of an establishment, location or mode of transport. 

Health

  • Why will Mistr products never contain nicotine?

    Nicotine is a known irritant to the respiratory system. At Mistr we are committed to providing our users with only products that are not harmful for you.

  • How do I know these products are safe to inhale?

    All our ingredients are tested to rigorous standards and we use only use pharmaceutical­ grade compounds. All our organic ingredients are FDA approved as GRAS (Generally Regarded as Safe) and our products are tested by an independent laboratory, with full composition breakdowns. We also do emission tests for each batch to prove that there are no harmful side effects by inhaling our herbal supplements with our daily recommended daily intake.

  • How do I store my Mistr device?

    We recommend that you keep your Mistr device in a cool and dry place to ensure maximum performance. Best used within 1 year of purchase.

  • Where are your formulas sourced?

    Each of our custom organically grown, whole natural herbal extracts are formulated in a state-of-the-art lab, based in the U.K. We ensure all our ingredients are non-GMO, free of harmful pesticides, and purely natural. 

  • Are there any side effects to using a Mistr device?

    There are no known side effects of using a Mistr device. However, we recommend users with: asthma, allergies to our listed ingredients and pregnant or nursing women to not purchase Mistr products.

  • How do you ensure quality control?

    Keeping quality high exists at every step of our production process. We don’t just check the finished product—quality is integral to everything we do. 

  • Is a Mistr stick an e-cigarette?

    No! Your Mistr Inhalator device contains absolutely zero nicotine, diacetyl, no E-vitamins or any artificial flavours/chemicals. We are very proud of that.  Mistr devices are another way of potentially ingesting your herbal supplements, our ingredients are of highest standard for those who like high quality and innovative products. A Mistr product will never contain nicotine or any harmful chemicals. Our Mistr liquids will only contain whole natural herbal, organic extracts/supplements. Mistr products should be seen as a new "health-tech way" of ingesting these ingredients. Please make sure to read our daily recommended intake on the packaging and also in our shop when you have clicked on a product so you will know how many puffs we recommend and the DRI.

MISC

  • How are Mistr Liquids produced and tested? 

    Our liquid is produced in the UK in partnership with our medical biotech laboratory. The liquid is rigorously tested at every step of production, and the latest extraction processes are used, including specialist techniques for each ingredient, in order to provide the optimum amounts for consumption.

  • Why is a Mistr device unique?

    Mistr products are not vaping products or e-cigaretts. The Mistr device is a "Health-tech" product to inhale herbal supplements extracts. Our Inhalation liquids are all free from nicotine, alcohol, harmful chemicals and also free from vitamin E. They are durable, functional, pure and fashionable.

Our Mistrs and Extracts

Our Mistrs and Extracts BUNDLE OFFER

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