Mistr Sweden Privacy Policy

We at Mistr Sweden safeguard our customers' personal privacy and always strive for a high level of data protection. In our privacy policy we explain how we collect and use your personal information. It also describes your rights and how you can enforce them. In this document, we answer questions such as; WHAT, WHEN and WHY.

It is important for us that you take note of and understand the privacy policy in order for you to feel secure in our processing of your personal data. With this policy, we want to show how we ensure that your information is processed in accordance with current legislation. Of course, you are always welcome to contact us if you have any questions.

WHAT IS A PERSONAL DATA AND WHAT IS PROCESSING OF PERSONAL DATA?

Personal data is any kind of information that can be directly or indirectly linked to a natural person who is alive. For example, pictures and sound recordings that are processed in a computer can be personal data even if no names are mentioned. Encrypted data and various types of electronic identities (for example IP numbers) are personal data if they can be linked to natural persons. Processing of personal data is all that happens with the information.

Every action taken with personal data constitutes a processing, whether performed automatically or manually. Examples of common processing of personal data are; collection, registration, organization, structuring, storage, processing, transfer and deletion.

WHEN DO WE PROCESS YOUR PERSONAL DATA?

In order for you to be able to visit our website, buy our goods or contact us for service, support, information or when you otherwise have contact with us, we must collect and process personal information about you.

The information collected from you during purchases and service matters and is required for you to enter into an agreement with us and for us to be able to provide our services and offers.

You as a customer can choose to register an account, we will then collect the information you provide when registering your account holdings. We also collect information while you are an account holder, such as purchase history. As an account holder, you can update your information at any time by accessing "My Account".

PURPOSE

To be able to handle your orders and purchases.

TREATMENTS PERFORMED

  • Delivery (including notification and contacts regarding delivery)
  • Identification and age control
  • Payment processing
  • Handling of complaints and warranty cases

CATEGORIES OF PERSONAL DATA

  • Name
  • Contact details, address, e-mail and telephone number
  • Payment information
  • Geographical information
  • IP address
  • Purchase information, for example which item is ordered or if the item is to be delivered to another address
  • User information for My pages

LEGAL BASIS & LEGAL OBLIGATION

This collection of your personal information is required for us to fulfill our obligations under the purchase agreement. If the information cannot be provided, our commitments cannot be fulfilled and we are therefore forced to deny you the purchase.

Stored period: Your data is stored until the purchase is completed and during the subsequent warranty period for the products. We also store your information as long as we are obliged to store it to comply with other legal requirements such as the Accounting Act and the Consumer Rights Act.

PURPOSE

To be able to handle customer service matters.

TREATMENTS PERFORMED

Communication and answering any questions to the support service. Via telephone or digital channels, including social media.
Investigation of any complaints and support matters, including technical support.

CATEGORIES OF PERSONAL DATA

  • Name
  • Contact details, address, e-mail and telephone number
  • Your correspondence
  • Information about purchase time, place of purchase and complaint
  • Technical information about your equipment

Legal basis & legitimate interest: The treatment is necessary to meet our and your legitimate interest in handling customer service matters.

PURPOSE

In order to fulfill the company's legal obligations.

TREATMENTS PERFORMED

Necessary handling for compliance with the company's legal obligations in accordance with legal requirements, judgments or decisions of the authorities, such as the accounting act, the money laundering act or the rules on product liability and product safety.

CATEGORIES OF PERSONAL DATA

  • Social security number
  • Contact details, address, e-mail and telephone number
  • Your correspondence
  • Information about the time of purchase, place of purchase possible errors or complaints
  • Payment information and payment history

PURPOSE

To promote us and our products through email. Mail and telephone, sms/mms.

TREATMENTS PERFORMED

Creation of general offer, customized news, product recommendations, inspiration and news in the industry.

CATEGORIES OF PERSONAL DATA

  • Name
  • Contact details, address, e-mail and telephone number
  • Information on time of purchase

LEGAL BASIS & BALANCE OF INTERESTS

Storage period: Two years since you were last active, for example by shopping with us or contacting our customer service.

WHY DO WE PROCESS INFORMATION ABOUT YOU?

At Mistr, we process your information for various purposes. Mainly, we process your information in order to fulfill our obligations to you as a customer, such as the execution of purchases, payments and the provision of support. We want to enable general customer care and customer service such as answering questions and correcting incorrect information. Follow applicable legislation and accounting laws. Provide information and direct marketing, by mail, e-mail, SMS/MMS and telephone regarding our goods and services.

We will only store your information as long as there is a need to save it to fulfill the purposes for which the data has been stored in accordance with this policy. We may save the data longer if needed to comply with legal requirements or to safeguard our legal interests, for example, if a legal process is in progress.

As an account holder, we also process your information in order to give you the opportunity to use the account holder's benefits such as the ability to save favorites and for completed information.

DIRECT MARKETING

You have the opportunity to object to your personal data being processed for direct marketing. Direct marketing refers to all types of outreach marketing measures (for example; by mail, e-mail and sms.)

Marketing measures where you as a customer actively chose to use one of our services or otherwise sought us out to find out more about our services are not counted as direct marketing (product recommendations or other features or offers on our website). If you object to direct marketing, we will stop processing your personal data for that purpose, as well as discontinue all types of direct marketing measures.

HOW IS YOUR DATA PROTECTED?

You should always feel safe when you submit your information to us at Mistr.co. We have therefore taken the security measures necessary to protect your personal information against unauthorized access, alteration, and deletion. For example, all information about customers and account holders is stored in a database that is protected by authorization management and firewall.

We will not sell your information to third parties. We share your personal information with certain companies that are independently responsible for personal data. This means that it is not us who controls how the information provided to the company should be processed.
Independent personal data managers with whom we share your information are:

  • State authorities if we are required to do so by law or on suspicion of crime
  • Companies handling goods transport
  • Companies that provide payment solutions

YOUR RIGHTS

We strive to be open and transparent with how we process your information. If you want a deeper insight into what personal data we process about you, you can request, through a written signed application, a register extract free of charge once per calendar year. The excerpt contains: purposes for storage, categories of personal data, categories of recipients, storage period and information about where the information was collected. To ensure that this registry snippet ends up with the right person, we may ask for additional information to effectively handle your request.

You can find the application on our website. You can change certain tasks yourself via My pages. At your request, we will correct as soon as possible the incorrect or incomplete information we process about you.

Deleting their information means that you have the right to request that your personal data be deleted if they are no longer necessary for the purpose they were collected. However, there may be legal requirements that we may not immediately delete your information in, for example, accounting and tax legislation. We will then terminate the treatment that is done for purposes other than complying with applicable legal requirements.

OTHER

The Data Inspectorate is responsible for overseeing the application of the legislation, who considers that a company improves the handling of personal data incorrectly can submit a complaint to the Data Inspectorate.

If you have questions about data protection and the handling of your personal data, you can reach us via the contact form on our website.

We may make changes to our privacy policy. We will notify you with reasonable notice of any changes.

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