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Free delivery with any two products within EU, UK and US

FAQ

Health

Nicotine is a known irritant to the respiratory system. At  Mistr  we are committed to providing only absolute organically grown, natural products that are neither harmful, nor a health risk nor include any addictive substances. 

Each of our custom made and organically grown, natural herbal extracts are formulated in a state-of-the-art lab, based in the UK. We focus on sustainable agriculture, realized at our high-tech organic farms in England. These innovative farms transform natural biodynamic organic herbal ingredients, licensed by the main regulatory standard for ensuring pharmaceutical quality (CGMP), into medicinal liquids.  We also embrace the special method of Moon Farming.  Hence, our products are harvested and gathered only at very specific lunar periods.  We ensure all our ingredients are non-GMO, free of harmful pesticides, and purely natural.  

Keeping quality high exists at every step of our production process. We don’t just check the finished product – quality is integral and vital part to everything we do. 

No! Your Mistr Inhealer contains no PG, zero nicotine, diacetyl, no artificial flavors or chemicals or any other addictive substances. Mistr herbal liquids are organically grown and natural. We are very proud of that. Mistr Inhealers are a new way of consuming your herbal supplements by inhaling them.  Please make sure you read our daily recommended intake on the packaging and how to use the Mistr Inhealer as our herbal liquids are not like an E-liquid and you should follow our user recommendations.
Using my Mistr Inhealer

Our herbal liquid is produced in the UK in partnership with our medical biotech laboratory. The herbal liquid is rigorously tested at every step of production, and the latest extraction processes are used, including specialist techniques for each ingredient, in order to provide the highest qualities.

Mistr products are not vaping products or E-cigarettes. The Mistr Inhealer is a "Health-tech" product to inhale pure natural herbal essences. Our herbal liquids are all free from nicotine and harmful chemicals.  The- inhealers are durable, functional and fashionable.

When misting our Mistr Inhealer, please make sure you always follow the daily recommended intake, you can find this information on the back of each herbal pod packaging. Please carefully follow the recommended usage and instructions. 

Inhalation activates an atomizer inside the herbal pod which heats the herbal liquid converting it into a healthy beneficial mist.

Depending on use, your Mistr inhealer should last around two years.

Check that your device is properly plugged into the charger.
Check your charging cable is not damaged.
Remove and re-insert the pod 5 times in 3 seconds and this will unlock the battery – try charging once again.
If this does not work please contact us on hello@mistr.co

Delivery

Usually delivery takes 2-5 days*. Free delivery with any two products within EU, UK and US.

Returns & Shipping

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Returns

As a consumer, in accordance with the distance contract law, you have the right to withdraw without giving any reason. We have a 30 day return policy. However, you must notify customer service within 14 days of receiving your goods. To return the goods, they must be unused and undamaged and in their original packaging. Both the product and the packaging must be whole. Return the goods together with the invoice or a copy of it.
You as a customer are responsible for shipping and return costs. It is important that you return the package by recorded mail. You as a customer are responsible for the package arriving to us and it is important that you can trace the return package with a tracking number.

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Shipping

Deliveries within Sweden are shipped by DHL.
Deliveries abroad are shipped by UPS.

 

 

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Delivery information

During winter and summer holidays, all orders may take a few extra days before being processed and shipped.

Sweden: DHL 1-2 days
Europe: UPS 2-5 days

Please note that delivery times are provided as guidelines only, not taking into account eventual delays.

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Uncollected items

Items that are delivered by PostNord in Sweden are retained at the local delivery office for 2 weeks. After this time the item will be returned to us. You will be charged for the shipping fees. Please bare in mind that you have to collect the item if you wish to use your right of withdrawal.

You have the right to cancel your order within 14 days without giving any reason.

The cancellation period will expire 14 days from the day on which you acquire (or a third party other than a carrier and indicated by you acquires) physical possession of the goods.

To exercise the right to cancel, you must inform us by email to hello@mistr.co

For orders cancelled under the ICACRs, we will issue you with a full refund including the shipping cost paid by you (If returned within Europe only). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make reimbursement without undue delay, and not later than:

(i) 14 days after the day we receive back from you any of the goods supplied; or

(ii) (if earlier) 14 days after the day you provide us with evidence that the goods have been returned; or

(iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.

We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement.

In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. [If we do not receive the cancelled order back, we may arrange to have it collected from you at your cost.]

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Returns and exchanges

You have the right to cancel under the ICACRs

 

 

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You shall return cancelled orders to:

Mistr Sweden AB
E-Logistik, Fabriksgatan 3
533 33 Götene
Sweden

Without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired. You will have to bear the cost of returning the goods.

    Terms of Service

    Get in touch

    You can contact our team by sending an email – We are always happy to help and looking forward to hearing from you!

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    Global sales
    Adress
    MISTR SWEDEN AB
    Registration NO:
    559217-7694
    Stockholm office:
    Kårevägen 10, 182 66
    Djursholm, Sweden.
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