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Terms & Conditions

General Terms and Conditions

These Terms and Conditions govern all contractual relationships regardingorders placed on MISTR’s website, www.mistr.co (below mentioned as ”Mistr”/”we” / ”website”).

Please read the Terms and Conditions carefully before placing any orders on www.mistr.co

Due to Swedish legislation we only accept orders from those over 18 years old. If you are under 18 years old you must have permission from a parent or legal guardian. If you are under 16 years old you must let your parent or guardian accept Mistr’s privacy policy before you register to use this site or any of this site’s services. These Terms and Conditions may be modified from time to time. Users are responsible for keeping themselves updated with such changes.

If you do not agree to any changes of these Terms and Conditions, we kindly askyou to contact us immediately at hello@mistr.co. Changes made after you have placed an order will not affect your order unless we are required to make the change by law.

Contact

MISTR Sweden AB
Kårevägen 10182 66 Djursholm, Sweden
hello@mistr.co

Disclaimer

Mistr does not guarantee that all items included on the Mistr web shop are in stock at the time of your order. In the event that an item is unavailable, Mistr will modify your order thereafter and credit you for the product that could not be delivered. Mistr may, at any time, amend the content of the site. Although Mistr strives to display the correct texts, images and pricing on the site and webshop, errors may occur. Mistr cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. If you have been charged the wrong amount in the webshop, Mistr will give you the option of placing a new order with the correct price or cancelling your order. Mistr reserves the right to cancel any order prior to dispatch if we discover that the price is incorrect. Insuch case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Parts of the services mediated through the site are maintained by outside organizations. In situations where Mistr acts as an agent for such services, we cannot be held responsible for any errors resulting from their activities. Mistr cannot be held responsible for any damage caused from using the site.

Copyright permission notice

Copyright in the documents provided on this site (including, without limitation, the trademarks of Mistr, logos, graphics, text, photos, designs, icons, images, data and software) is owned by or licensed by Mistr. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate orotherwise distribute the material to others without prior consent from Mistr. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion there of, shall be granted or implied.

For press inquirers, please email hello@mistr.co

Trademarks

Our trademarks include (amongst others) the Mistr’s name and logo. These trademarks may be used or registered in more than one country and your use of this website does not grant you any rights to use our trademarks.

Privacy Policy

All personal information, such as name, address and e-mail address, which you will provide when registering on the website or when placing an order with Mistr will be handled with utmost care and in accordance with EU law and in accordance with our PRIVACY POLICY.

Links

The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

Colors

We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.

Force Majeure

In case of Force Majeure, Mistrs obligations will be suspended. The contract between you and Mistr can, in such cases, be partially or fully terminated by yourself or by Mistr. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or Internet service, natural disasters or similar events. Mistr will under such circumstances do all we can to solve the matter for our customers as soon as possible.

Governing Law

These Terms and Conditions are in accordance with Swedish law. The laws of your country may differ from Swedish law. Users should comply with all applicable local and international laws and regulations regarding the use of our website.

Shopping Help

In order to make purchases on the Mistr webshop you will be required to provide your personal details. We ask you to provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that are valid and correct. Mistr reserves the right to delay any order if fraud is suspected, and also to restrict multiple quantities of an item being shipped to any customer or postal address.

Purchase

When you place an order on Mistr’s website you will receive an electronic order confirmation to your e-mail address. Before placing an order at the Mistr webshop you must agree to these Terms and Conditions. We cannot guarantee that all items shown at the Mistr webshop are available in stock at the time of your order. Some items might be sold out. If the item you have ordered is out of stock we will modify the order accordingly and credit you for the products out of stock. We will, without undue delay, give you a full refund within 30 days from when the order was terminated. Mistr may reject your order if we are unable to obtain authorization for payment.

Complaints

If you wish to address any complaints regarding the quality of your product or if the product is damaged upon delivery, please contact hello@mistr.co. We aim to help you as soon as possible. In such case, please provide us with the following details:

  • your order number
  • the product code/product name
  • batch number of product
  • details of the defect
  • if you want a refund or replacement
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